Often , remote support is best choice for many reasons :
- It’s available when You need it
- It’s cheap ( and even free ) compared with on site support
- We can manage many support cases in short time , so We can be faster
Many channels can be used for this kind of support :
- You can send messages to use using ticket system
- You can send to us an emails
- You can call us by phone ( available only for PRO and PRIORITY contracts )
The ticket system is the higest priority method , so if You would like to receive feedback in very short time , We encurage to use it .
TeamViewer is a very good instruments to work together on Your laptop and show to You how to solve issues . A remote support session, must be scheduled using contacts channels described above .